Riverside Resort Hotel and Casino in Laughlin
Reviews of this Property
My wife an I stay at the Riverside Resort camp grounds every year over New Years and New Years Eve. we look forward to it every year. I own a 25 foot Motor home.
Ronald C Heller <Hellerron3@aol.com>
Mayer, Az, USA - Thursday, March 04, 2010 at 16:32:51 (CST)
We have stayed at your hotel 3 times and have been always very pleased with the quality of service, food, and the kindness of the staff. The casino is very clean and we have enjoyed all our stays. We plan to visit again soon. Keep up the good work!!
Adorine/Lawrence Eberhard <EBo4@Verizon.net>
Mukilteo, Wa, USA - Friday, October 31, 2008 at 14:07:27 (CDT)
Best Hotel on th River
I used to live in Laughlin so I have tried all the hotels there. The Riverside is by far the cleanestmost inexpensive. With easy access and all the things you need right there in the hotel. From bowling to movies to child care to great restaurants. You also are the only hotel that will accomodate your pets.I just recentally visited your hotel and you supplied me with a room with a view of both the pool and the river, so again I was very pleased and i thank you.
Tracey Harris <firstname.lastname@example.org>
PalmSprings, ca, USA - Tuesday, June 20, 2006 at 09:06:13 (PDT)
Please do not send me anymore information of your hotel. We stayed there April 2005, and the expierience was terrbile. Hotel staff messed up our reservations, with my fiance and my inlaws were supposed to a ajoining rooms, balcony, smoking, we were to have these rooms. And when we got there, they had no idea of what we were talking about, and then we were separated by three floors. The clerk at the desk, managed to get us rooms on the same floor, but not ajoining. When we had gone into the room, I had called house keeping due to the the mold in the shower, to the food on the carpet, and the windows not being clean. In other words it was filthy, there was no remote, and there was a water leak under the sink in the vanity room, (and it made me wonder it my sheets were clean), we found lingerie in my closet, and a fast food bag with pepsi cans on the top shelf in the closet. When house keeping came to give us a remote control, we complained, they had told us they would send somebody up, and nobody showed up. We called the front desk on two occasions, at this point the water was almost to the carpet to the entry way. Both times they said someone was coming, never was called and nobody ever showed up. By the way we found the initial remote, under the bed, which was litered with cigarette butts and ashes, and food, even under the telephone there was cigarette ashes. I would have been perfectly happy to stay in that hotel, if somebody had came to clean our room, and taken care of the leak. I will never recommend your hotel to anyone that I know. Motel 6 was cleaner than yours. I sent in a survey, I have never heard back, obviously my business is not important to you, neither is anybody I know.
Suzan Ammons <email@example.com>
Porterville, CA, USA - Saturday, August 13, 2005 at 20:21:48 (PDT)
Not having irons and ironing boards in the room isn't that big of a deal, there is a fair amount of hotels like that. But never before have i been unable to get those items upon request. First we were told it would be an hour. After many hours had passed we called several times, only to be told they were working on it and they would contact us when they were available. This never happened. Nice follow-up. When we checked in with our pet, we were told we would have to call one half hour before checkout for a pet-check, meaning someone would come up while we were in the room to make sure she didn't damage anything so we could get our security deposit back. When i called for the pet-check i was told to come on down and check out. Which is it? Finally, when i went to check out, I gave my room keys to the clerk and stated my room number. She asked "what am i doing with this?" I had to tell her i was checking out. Sure, a petty annoyance perhaps, but give me a break. I know quality employees in the Laughlin/Bullhead area are probably slim pickings, but there should be a limit on how many inbreds each local employer can hire. Needless to say, I'll be watching my credit card statement online very closely over the next few days to insure i get my deposit back. Stay at harrah's, flamingo, or ramamda. all properties in laughlin are cheap, but these others are much, much nicer and way more professional.
A dear friend <firstname.lastname@example.org>
Henderson, NV, USA - Saturday, August 21, 2004 at 12:14:50 (PDT)
I HAVE STAYED IN YOUR CASINO AND HAVE ALWAYS ENJOYED MYSELF TO THE FULLEST. I HAVE BEEN TREATED JUST THE WAY I EXPECTED TO BE AND I HAVE NO COMPLAINTS AT ALL. THANK YOU FOR YOUR HOSPOTALLITY, YOU'LL BE SEEING ME AGAIN
MICHAEL PERKINS <MICKEY@LEECT.CON>
GLENDALE, AZ, USA - Friday, June 11, 2004 at 13:30:41 (PDT)
The weekend of May 1, 2004 was supposed to be the most memorable weekend of our new lives as husband and wife. Don Laughlin’s Riverside Resort and Casino in Laughlin, Nevada ruined my wedding dress and continued to make the entire weekend and wedding the most horrific experience of our lives. When asked for compensation, we were reassured we would be taken care of. However, there was little compensation and nothing more than an apology and not a very sincere one, for ruining our entire wedding. If not for the fact, that the resort was paid in advance for the wedding aboard the USS Riverside, we would have called off the entire ceremony and removed all our guests. Nothing was properly taken care of as far as we were concerned. From ruining my wedding gown to not having a room ready for the grooms parents to a wedding photographer who did not get a single decent shot of the wedding ceremony. They also were choosing to not honor the dinner coupons given to the guests of our wedding party as part of a package deal to stay in their hotel. We actually had to show up for the dinner and make a large scene to get seated for our dinners.
Guest Services managers said over and over, we would be taken care of appropriately. They also said, as they took my dress to the dry cleaners, not to worry they would keep in touch with us and everything would be alright, which they failed to do. We had to track them down only 3 hours before the wedding ceremony to ask what was going on with my dress. At that time we were told the dress would arrive from the cleaners in another hour (only 2 hours before the ceremony). That was when the bride’s hair appointment was scheduled, which was then cancelled. When the dress finally arrived, it was checked and the grease stains were gone but the dress was discolored. When pointed out to the managers, they replied, “No body will notice, it is still wearable.” I paid over $1000.00 for that dress which was destroyed by their staff.
When finally checking out of the hotel, no compensation was offered. We had to ask for the manager once again. The guest services manager who had originally assured us everything would be taken care of, came over and said, “We had the dress cleaned to the best of our abilities and that was all we are willing to do for you.” They finally took care of the expenses of our room and nothing more was offered. We had two rooms, one for my fiancée and one for me and my children. They were only willing to take care of the expenses of ONE room. Additionally, we had over 40 guests who stayed in their hotel requiring 11 rooms. (Over $1100.00) The Riverside boat wedding cruise expense was $825.00. There was also the expense of a cake and a photographer. This is the money spent in the hotel, and does not include travel and other expenses of the wedding party.
All our guests came in from out of state. The expenses incurred by our family members who traveled from Maryland, Michigan, California and Arizona to see this memorable event is unknown. Some family members had not been together in several years. What a disappointment. We did not get to spend time with any of our family members, as we spent most of our time, taking care of damage control and looking for hotel managers who had assured us they would stay in touch. Additionally, I was worried sick wondering if I would even have a dress to wear for the ceremony. We have tried to work our way through several different employees claiming to be a manager of this or a manager of that, who have said after all of the heart ache and misery experienced at a hotel of this caliber, “this is the best they can do for us.”
Robert DeTorres <email@example.com>
Phoenix, AZ, USA - Monday, May 03, 2004 at 16:37:17 (PDT)
I stayed at the Riverside for almost a month when I first moved to town. It is a very good place for families. There is a large pool, a great free auto museum, bowling alley, pool tables, movie multiplex, and an arcade for the kids. The "Worlds largest watch store" and numerous other small shops are all over the building for shopping. They have a good buffett and very good resturants. There is even a foto mat for film developing onsite. Its like a little city all by itself! One tower is NON smoking, and they even have a non smoking casino area. The rooms are a bit sparse but very clean. The price is very good, and the service is above average for the Laughlin area. If you have a family, this is the place to stay at.
Craig Butler <Craig_Secret@secret.com>
Fort Mohave, AZ, USA - Monday, March 15, 2004 at 14:41:06 (PST)
I've stayed there numerous times,really enjoyed it. Gone to the show room it has a family atomasphere very comfortable. Love to gamble- Only 2 complaints wish I could win a little more and and would like to see LET IT RIDE and 3-5-7 poker in the non smoking area. Questions-- when are you going to have some more flights from the Bay Area down there I've done 3 times and must say that's the only way to go. Oh yea love to see Skinner hanging out.
Roger Siebe <firstname.lastname@example.org>
Dublin, Ca, USA - Saturday, January 31, 2004 at 10:24:17 (PST)
Stayed at Riverside over Labor Day weekend 2003 for three nights. The main attraction to this property was the nonsmoking south tower and casino, and the new covered parking across the street with the indoor street overpass. The casino furnished a free small refrigerator for our son's asthma medication. The south tower room in which we stayed was spacious compared to some of the other places in Laughlin where we've stayed in the past. Although we could have stayed in a more centrally located property on the river, the quality of the room and service of the Riverside made up for the small inconvenience. We will definitely stay there again on our next visit to the Laughlin area.
Oxnard, CA, USA - Friday, September 05, 2003 at 12:48:15 (PDT)
Riverside Resort Hotel and Casino in Laughlin