Reviews of this Property
MY TRIP TO GOLDEN NUGGET
UNFORTUNATELY FOR ME, WE CHOSE A ROOM WHERE THE MATTRESS HAD BEDBUGS AND WHEN I AWOKE, BOTH MY LEGS WERE BIT FROM THEM. I NEVER GET BIT FROM BUGS EVER. I REPORTED IT AND INSTEAD OF CHANGING THE MATTRESS, THE MOVED US TO ANOTHER ROOM. THAT BEING SAID, THE VIEW OF THE RIVER WAS BEAUTIFUL AND RELAXING, SERVICE WAS AWESOME AND THE STAFF WERE COURTEOUS AND FRIENDLY. OTHER THAN THAT, THE ROOM WAS STANDARD; HOWEVER, THE AIR CONDITIONING NEEDS TO BE UPDATED. IT WAS NOISY AND HARD TO CONTROL WITH THE KNOBS THAT WERE THERE. WE WISHED IT HAD A BUFFET BUT OTHER THAN THAT, THE RESTAURANTS THERE WERE GREAT.
PORTOLA HILLS, CA, USA - Saturday, June 10, 2006 at 09:14:16 (PDT)
I am very impressed! The hotel, casino and especially the restaurants were top notch. The Golden Nugget is not so big to be overwhelming. I love it there. Make sure you stop in and be pampered by the courteous staff. I didnít find anything that I didnít like.
Buena Park, CA, USA - Sunday, June 20, 2004 at 00:45:23 (PDT)
You spent your honeymoon in Laughlin? You call the rooms at the Golden Nugget in Laughlin "Awsome"?
You don't get out much do you?
Face facts. The hotel is average. The rooms are less than average. The casino is better than average for Laughlin (not a ringing endorsement). The casino employees are top notch. The hotel employees (check in and check out) seemed dazed and confused.
Joe, you really need to get out more if you think the Golden Nugget in Laughlin is "awsome". Based on your rating a Motel 6 would be better than awsome.
USA - Wednesday, February 04, 2004 at 20:30:29 (PST)
The Golden Nugget in Laughlin is AWESOME! The rooms are clean and spacious and when I wasn't gambling at the blackjack and roulette tables I was partying at Tarzan's nightclub. This was the place where I popped my wife's cherry on our honeymoon 12 years ago and it was a magical night in a wonderful hotel.
USA - Friday, January 30, 2004 at 19:46:32 (PST)
An update to my previous review --
I called the Golden Nugget Laughlin today and Patty O (Director of Hotel Operations) looked into the bogus telephone charges. She called me back and informed me all charges will be credited to my credit card. I want to thank her for taking the time to look into those charges and removing them.
Sadly, for me, she did not honor the prices I was quoted for two of the three nights for either of the rooms I rented.
In fairness, I must thank Patty O for her professionalism and her handling of a rather unpleasant situation.
glendale, Ca, USA - Monday, August 25, 2003 at 20:44:57 (PDT)
-Reserved 2 adjoining rooms for 3 nights - quoted $45 for one night, $79 for two nights. On check in they said it would be $45 for one night and $89 for the remaining two nights. I was 'snookered' out of $40 by them on check in.
-On check out I was charged $64 in telephone charges for a call that was never completed. Tried to dial up AOL but I could not get anything other than "please check your number before dialing.....", a telephone company recording. The attempts resulted in either busy signals or recordings.....never received the sound of an attempted connect with my modem. The Golden Nugget in Laughlin charged $2.45 for each 'attempt' ---- crooks. Front desk and lead persons are like brick walls -- little robots with little or no common sense (note to hotel-your 'leads' should probably wear a little less makeup on a Sunday morning and not try to go for the heroin addict look if they deal with the public). While I was at the front desk there were 4 other parties with problems with phone charges on their bills -- must be a profitable little side business to rip guests off with bogus phone charges.
-I now understand why this hotel was the only hotel on the river that had rooms available for the weekend I was going to Laughlin (even though it is the smallest). The reason they had rooms is, in my opinion, because people know that the Golden Nugget in Laughlin is your hotel of last resort on the river.
-I did get a kick out of the hotel staff sending a Casino Shift Manager to discuss phone charges with me -- poor guy (Steve P) was shaking like a leaf. He was so frightened I felt sorry for the young man, but alas he was no more help than the hotel staff. But then his job is to count chips not deal with guests who were ripped off by the hotel.
- Let's hope the new owners will put some effort in the hotel operation at this property -- currently it's a joke.
-- On a positive, the casino is very clean and friendly.
PS --- The rooms are very plain, very small, and less than basic.
Glendale, CA, USA - Monday, August 25, 2003 at 13:20:43 (PDT)